Privacy Policy

Effective Date: January 1, 2026  |  Last Updated: May 4, 2026

Brenden Gragg Enterprises LLC ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (bgraggenterprises.com), engage with our services, or interact with our communications — including our SMS messaging program.

Brenden Gragg Enterprises LLC is a Missouri-based property services company located at 4001 Southwest 8th Street Terrace, Blue Springs, MO 64015. We specialize in solar service work including detach/reset, reroof with solar, and general solar system maintenance for residential and commercial clients.

By using our services, you agree to the terms outlined in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, property address, and related details you provide when you contact us or interact with our chat widget.
• Service Data: Information provided when opting in to receive messages (e.g., SMS, email) or requesting solar service work such as detach/reset, reroof with solar, or solar system maintenance.
• Usage Data: Pages visited, actions taken on our website, IP address, browser type, device information, and referral data.
• Communication Records: Records of SMS, email, phone, chat widget, and other communications sent to or received from us.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our solar service work, including detach/reset, reroof with solar, and general solar maintenance engagements
• Communicate with you via SMS, email, or phone regarding your service requests, appointments, and account
• Send appointment confirmations, scheduling reminders, service updates, follow-up messages, and customer support communications via SMS
• With your separate consent, send marketing and promotional messages related to our solar services via SMS
• Personalize your experience on our website
• Improve our website and service offerings
• Ensure compliance with legal and regulatory requirements

3. SMS Messaging Program & Compliance

If you opt in to receive SMS messages from Brenden Gragg Enterprises LLC:

• Opt-In Method: Consent is collected via the chat widget on our website at bgraggenterprises.com. Consent is voluntary and is never pre-checked or assumed.
• Message Types: You may receive text messages (SMS) including appointment confirmations, scheduling reminders, service updates, follow-up messages, customer support communications, and (with separate consent) marketing and promotional messages related to our solar services.
• Message Frequency: Message frequency varies based on your service activity. You may receive up to 10 messages per month.
• Message & Data Rates: Standard message and data rates may apply. Check with your wireless carrier for details.
• Opt-In: Consent to receive SMS messages is not a condition of purchasing any goods or services from Brenden Gragg Enterprises LLC.
• Opt-Out: You can opt out at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation message, and no further messages will be sent.
• Help: For assistance, reply HELP to any message, or contact us at [email protected] or (816) 463-1545.
• Carriers: Major US wireless carriers are supported. Carriers are not liable for delayed or undelivered messages.

SMS Data Privacy

We do not share, sell, or distribute SMS opt-in data, phone numbers, or consent information with any third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for their own marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except as strictly necessary to deliver the text messaging service (i.e., with SMS aggregators and messaging service providers bound by confidentiality agreements).

4. How We Share Information

We do not sell your personal information.

We may share your information with:

• Service Providers: Third-party vendors such as email/SMS platforms, CRM tools, and scheduling systems that help us operate our business, under strict confidentiality agreements.
• SMS Aggregators & Providers: Third-party messaging service providers solely for the purpose of delivering text messages you have opted in to receive.
• Regulatory Authorities: When required by law, regulation, or legal process.

We will never share your personal data with affiliates, non-affiliates, or unrelated third parties for their own marketing purposes.

5. Cookies & Tracking Technologies

We may use cookies, tracking pixels, and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may request to:

• Access or update your personal information
• Unsubscribe from marketing communications (reply STOP to SMS, or use unsubscribe links in emails)
• Delete your data (subject to legal retention obligations)
• Receive a copy of the personal data we hold about you

To exercise any of these rights, please email [email protected] or call (816) 463-1545.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Effective Date" and "Last Updated" date. We encourage you to review this page regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our SMS messaging program, contact us at: